faq's.
ever since our inception (back in ‘06), our guests have been asking us for products as efficient, clean + trendsetting as our services. we took our time and tested about a trillion products on the market – from the ultra high end, to the drug store brands and everything in between.
the result – a well researched and expertly developed line of beauty products personally tested + curated by our ceo kristen gale and the entire 10spot® team.
clean, efficient, kick-ass, multi-tasking products with a touch of luxe to make you #FeelLikeATen every day.
we hope you love our line as much as we do!
x. kristen ceo + creator of THE TEN SPOT®
x. kristen ceo + creator of THE TEN SPOT®
payment
i’m not able to check out/ it’s not offering me any shipping options 10spot® beauty has a minimum order of $20 to complete checkout. please update your cart and check back. if you continue to have any issues, please contact us at onlineorders@thetenspot.com
which payment types do you accept?
we accept all major credit cards including apple pay, google pay + paypal.
can i pay with a gift card?
unfortunately not at this time, but we are workin’ on it! gift cards can be purchased online here and redeemed at any bar for products and services purchased in bar in the country you purchased the card in.
shipping & tracking
notice: *As 2020 has brought unforeseen shipping delays and increased carrier costs please note that our policies are subject to change*
notice: *As 2020 has brought unforeseen shipping delays and increased carrier costs please note that our policies are subject to change*
which shipping partner do you use?
we ship with most major shipping partners including ups, canpar, fedex, purolator
how long will it take to get my order?
cad: we ship within 1 business day within receipt of your order. please note some regions may take up to 8-10 days to receive your items.
ont. + qc 1-2days
bc 5-6 days
maritimes 2-3 days
western. can (mb, alb, sk) 3-4 days
us: we ship within 1 business day within receipt of your order. please note some states may take up to 8-10 days to receive your items.
ont. + qc 1-2days
bc 5-6 days
maritimes 2-3 days
western. can (mb, alb, sk) 3-4 days
us: we ship within 1 business day within receipt of your order. please note some states may take up to 8-10 days to receive your items.
where do you ship?
we ship throughout canada and the us - if you live outside of these countries request a shipping quote and we’ll work it out!
how do i know when my order has been shipped?
how do i know when my order has been shipped?
we ship within 1 business day within receipt of your order - you'll receive a message with confirmation when it's shipped. please note some regions may take up to 8-10 days to receive your items.
returns
can i cancel my order?
because we get busy processing your order as soon as it comes through, we’re not able to cancel an order after it’s placed.
because we get busy processing your order as soon as it comes through, we’re not able to cancel an order after it’s placed.
what is your return policy for regularly purchased or gifted items?
all 10spot® beauty products are final sale. we regret we are unable to accept returns or exchanges.
we’re so sorry to hear that you didn’t love your 10spot® beauty products. we put a bunch of love into everything we create with you in mind so if we missed the mark we wanna hear from you! if you have any questions or feedback about our line send us an email at
onlineorders@thetenspot.com.
if your order is damaged or if you have any product questions please contact us at
onlineorders@thetenspot.com.
the products.
can i use THE TEN SPOT® products with other skin care products?
totally! but once you try ‘em you won’t want to ;)
can i use THE TEN SPOT® products if i have sensitive skin?
please review product ingredients on product pages and consult your dermatologist. some 10spot® beauty uses fragrance + citrus which may irritate some skin types. we recommend testing products in one small spot before wider application. if you have an allergic reaction please contact your doctor for medical assistance.
do THE TEN SPOT® products expire?
our bath & body products are good for 2yrs if unopened.
are THE TEN SPOT® products tested on animals + cruelty free?
all 10spot® beauty products are vegan-friendly and never tested on animals.
our bath + body line is
x. paraben-free
x. cruelty-free - not tested on animals + vegan
x. phthalate-free (even our fragrances)
x. sls (sodium lauryl sulfate or soap) free
x. non-toxic
x. no harsh chemicals
plus our #getnailed polish is 10 free baby!
our polishes have absolutely no:
toluene
formaldehyde
formaldehyde resin
dibutyl phthalate (dbp)
camphor
xylene
ethyl tosylamide
parabens
acetone
triphenyl phosphate (tphp)
fragrance
