shipping + returns
shipping & tracking
notice: *As 2020 has brought unforeseen shipping delays and increased carrier costs please note that our policies are subject to change*
which shipping partner do you use?
we ship with most major shipping partners including ups, canpar, fedex, purolator
how long will it take to get my order?
cad: we ship within 1 business day within receipt of your order. please note some regions may take up to 8-10 days to receive your items.
ont. + qc 1-2days
bc 5-6 days
maritimes 2-3 days
western. can (mb, alb, sk) 3-4 days
us: we ship within 1 business day within receipt of your order. please note some states may take up to 8-10 days to receive your items.
ont. + qc 1-2days
bc 5-6 days
maritimes 2-3 days
western. can (mb, alb, sk) 3-4 days
us: we ship within 1 business day within receipt of your order. please note some states may take up to 8-10 days to receive your items.
where do you ship?
we ship throughout canada and the us - if you live outside of these countries request a shipping quote and we’ll work it out!
how do i know when my order has been shipped?
how do i know when my order has been shipped?
we ship within 1 business day within receipt of your order - you'll receive a message with confirmation when it's shipped. please note some regions may take up to 8-10 days to receive your items.
please note when using accelerated checkout apps such as shop pay, google pay, and apple pay not all shipping providers may be visible at checkout. to ensure you're see all shipping options we recommend using the standard checkout method.
returns
can i cancel my order?
because we get busy processing your order as soon as it comes through, we’re not able to cancel an order after it’s placed.
because we get busy processing your order as soon as it comes through, we’re not able to cancel an order after it’s placed.
what is your return policy for regularly purchased or gifted items?
all 10spot® beauty products are final sale. we regret we are unable to accept returns or exchanges.
we’re so sorry to hear that you didn’t love your 10spot® beauty products. we put a bunch of love into everything we create with you in mind so if we missed the mark we wanna hear from you! if you have any questions or feedback about our line send us an email at onlineorders@thetenspot.com.
if your order is damaged or if you have any product questions please contact us at onlineorders@thetenspot.com.
for more information on our products + polices see our faq page.
